Christmas shopping online brought a lot of frustration to customers who didn’t get their gifts on-time in Northwest Missouri.
More than 600 packages were not delivered in Maryville.
They were shipped through FedEx Smart Post. An outside contractor was supposed to take them from Kansas City to Maryville. The Post Office in Maryville was supposed to finish the delivery. But, those packages never made it to the Post Office, Postmaster Paul Eshbacher said.
“People have called saying they had tracking that FedEx shows they dropped off to Maryville that we never received,” He said. “And then about the 20th of November on, we started noticing we were only getting about 50 or so packages a day when we should have been getting which would have been around 100.”
So, if they didn’t make it to the Post Office, even though tracking says the did, then where are they packages? The problem lies in the subcontractor and FedEx, according to Eshbacher.
“I asked the driver,” Eshbacher said. “He said there are many packages in Kansas City that won’t fit into my van.”
So that leaves 625 or more packages possibly in Kansas City Warehouse. luckily, the merchants have helped many of the customers, he said.
“But all I could tell the customer is please be patient, contact your retailer, and if this shows up we will get it delivered and you’ll wind up with two of the item because Amazon has told people if and when it shows up, go ahead and keep both items just for your inconvenience.”
And according to Amazon.com, this problem is not just in Maryville, or the Midwest. It’s a nationwide problem.
“I think it has overwhelmed FedEx, and they’re not even sure where the stuff’s at,” Eshbacker said. “I don’t care who delivers the package, we got to take care of the customer. The fact that the customer is not handled on this and has been completely thrown to the wolves, that’s the part that I’m upset about.”
He says if you’re one of those affected, call the company you bought the merchandise from. At the very least, they should send you a new package. And if those packages eventually make it to Maryville, the Post Office will deliver them.